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About CSI About CSI
Mission Statement Mission Statement

Our Vision

To be the best consumer-driven global fashion plumbing and accessory products company.

Our Mission

Delight all of our consumers and decision makers with the highest value innovative products and services.

Our Goal

Achieve annual double digit growth in sales and O.C.C.

Our Strategy

Create a sustainable competitive advantage through Market Leadership.


Our Strategic Initiatives

GROWTH
  • Develop a steady stream of new,innovative products, designs, and finishes.
  • Generate consumer and customer demand.
  • Differentiate new products across and within channels.
  • Develop new business opportunities.
BUSINESS IMPROVEMENT
  • Drive productivity in all areas.
  • Continuously improve product quality.
  • Achieve industry leading customer service.
  • Strengthen supply chain capability.
  • Deliver innovative business systems.
  • Maximize profits on each dollar invested.
ORGANIZATIONAL EXCELLENCE
  • Develop a bias for innovation in an environment of continuous change.
  • Strengthen organizational talent and leadership through training and development
  • Promote cross-functional teams to engage in creative problem-solving.

Our Operating Philosophy

Reflects our core beliefs and values for building a challenging and rewarding work environment in which our associates are expected to:

  • Treat all individuals with dignity and respect.
  • Value the differences and the diversity of all individuals.
  • Demonstrate leadership, accept accountability, and display integrity in everything we do.
  • Actively participate in work teams.
  • Be decisive and make decisions in a timely manner.
  • Commit to lifelong learning.
  • Recognize and reward results.
  • Engage in open and honest communications.
  • Embrace and/or promote change.
  • Adopt a pro-active attitude.
  • Be empowered and empower others.
  • Act aggressively with clear purpose and a sense of urgency.
  • Be innovative and receptive to new ideas.
  • Maintain a safe, healthy, and environmentally-sound workplace.

David Lingafelter
President
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